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Setting up my account

  • Setting up your Civic Wallet account
  • Why should I use Civic Wallet?
  • Who can use Civic Wallet?
  • Where can I download Civic Wallet?
  • Why can’t I find the Civic Wallet app in the app store?
  • What documents can I use for verification?
See all 15 articles

Managing my account

  • How do I restore my Civic Wallet from backup?
  • How do I backup my Civic Wallet?
  • Why is my account in review?
  • How do I change my email address or phone number?
  • What if I cannot remember my passcode?
  • Can I have my Civic Wallet account on multiple devices?
See all 8 articles

Sending & Receiving Funds

  • How do I receive or transfer funds to my wallet?
  • How do I send funds from my wallet?
  • How can I add funds to my Civic Wallet?
  • What are the transaction limits on Civic Wallet?
  • How will I know when I receive funds?
  • Do my wallet addresses change?
See all 11 articles

Privacy & Security

  • What do you do to keep my Civic Wallet secure?
  • How can I make my Civic Wallet more secure?
  • What is Coincover and why does Civic use it?
  • Why don’t I get my own private key?
  • What should I do if my phone gets lost or stolen?
  • How do I report a security vulnerability to Civic?

Something else

  • I have a verified account in Civic Secure Identity, do I need to go through verification again in Civic Wallet?
  • When and how will I receive my rewards?
  • How do I invite my friends?
  • What is the required bandwidth to use Civic Wallet?
  • The camera won't scan a QR code
  • What is the Scan button for?

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