Setting up my account

• Setting up your Civic Wallet account
• Why should I use Civic Wallet?
• Who can use Civic Wallet?
• Where can I download Civic Wallet?
• Why can’t I find Civic Wallet in the app store?
• What documents can I use for verification?

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Managing my account

• How do I restore my Civic Wallet from backup?
• How do I back up my Civic Wallet?
• Why is my account in review?
• How do I change my email address or phone number?
• What if I cannot remember my passcode?
• Can I have my Civic Wallet account on multiple devices?

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Sending & Receiving Funds

• How do I receive or transfer funds to my wallet?
• How do I send funds from my wallet?
• How can I add funds to my Civic Wallet?
• What are the transaction limits on Civic Wallet?
• How will I know when I receive funds?
• Do my wallet addresses change?

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Privacy & Security

• What do you do to keep my Civic Wallet secure?
• How can I make my Civic Wallet more secure?
• What is Coincover and why does Civic use it?
• Why don’t I get my own private key?
• What should I do if my phone gets lost or stolen?
• How do I report a security vulnerability to Civic?

Something else

• I have a verified account in Civic Secure Identity, do I need to go through verification again in Civic Wallet?
• When and how will I receive my rewards?
• How do I invite my friends?
• What is the required bandwidth to use Civic Wallet?
• The camera won't scan a QR code
• What is the Scan button for?

Civic Pass

• What is Civic Pass?
• What are the requirements to registering a Civic Pass?
• Which countries are not supported by Civic Pass?
• Why does my Identity button say In Review?
• What does Something Went Wrong error message mean?
• Why was my Civic Pass frozen?

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