Civic Uniqueness Pass is built to associate one face with one wallet per blockchain at a time. If you try to complete uniqueness verification using a second wallet address on the same blockchain, you will receive a Duplicate found error.
1. Scenario A: If the wallet address on screen is you and you still have access to it, disconnect your current wallet and connect the wallet indicated on screen to use your Civic Uniqueness Pass.
2. Scenario B: If the wallet address on screen is yours, but you no longer have access to it, select “Revoke your existing Uniqueness Verification” to begin the process of revoking the Civic Uniqueness Pass that's flagged as a duplicate. This will remove the existing uniqueness verification and after the 7-day cool-down period, you can then get another Civic Uniqueness Pass issued to a different wallet.
3. Scenario C: If the wallet on screen is not yours and this is the first time you're trying to get a Civic Pass, try the tips in this article to avoid being flagged as a duplicate. Trying different lighting conditions in different rooms at different times will increase your chances of success. If you still have difficulty passing verification, you can also try to revoke the duplicate Civic Uniqueness Pass.