Civic Uniqueness Pass is built to associate one face with one wallet at a time. If you try to complete uniqueness verification using a second wallet address, you will receive a Duplicate Found error.
1. Scenario A: If the wallet address on screen is you and you still have access to it
- Disconnect your current wallet and connect the wallet indicated on screen to use your Civic Uniqueness Pass.
2. Scenario B: If the wallet address on screen is yours, but you no longer have access to it
- Select “Revoke your existing Uniqueness Verification” to begin the process of burning the Civic Uniqueness Pass that's flagged as a duplicate. This will burn the existing uniqueness verification.
- After the 7-day cool-down period, you can then get another Civic Uniqueness Pass issued to the same wallet address or a different one if you'd like.
3. Scenario C: If the wallet on screen is not yours and this is the first time you're trying to get a Civic Pass
- Try the tips in this article to avoid being flagged as a duplicate.
- Trying different lighting conditions in different rooms at different times will increase your chances of success.
- If you still have difficulty passing verification, you can also try to burn the duplicate Civic Uniqueness Pass.