It can take up to 10 minutes to receive your SMS link. Depending on the carrier, sometimes the delivery takes longer for some than others. It is also possible that your carrier has blocked SMS verification codes.
Please:
- Confirm that you've chosen the correct country in the drop-down
- Confirm that you've entered the correct phone number
- Confirm that you're not using a VOIP phone number
- Check with your carrier for any restrictions on the SMS types you can receive
If the link does not arrive within 10 minutes, you can complete verification in a number of other ways. Please see the article ‘As a user, how do I get a Civic Pass?’ for more information.
If you still have issues with this, please feel free to contact our support team and include a screenshot of the issue(s) and error message(s) you’re experiencing.