If you are seeing this error, there was an issue either during onboarding or while issuing your Civic Pass. We will need additional diagnostic information from you to investigate. Please submit a request with answers to the below and our team will review.
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Wallet address
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Date and time when error started
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During which step of the flow did you encounter the error
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Did this happen during new onboarding or refreshing existing Civic Pass
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Did you complete proof of wallet ownership