If you are seeing this error, there was an issue either during your verification process or issuance of your Civic Pass.
Uniqueness verification only
You may encounter this error if you already have a uniqueness pass and are attempting to complete uniqueness verification again using a different wallet address. Your uniqueness verification can only be connected to ONE wallet at a time. Please connect the correct wallet containing your uniqueness pass. If you do not know which wallet, please log onto https://civic.me and connect your wallet then click on the Civic Pass tab to see if the wallet has a verified Uniqueness.
All other Civic Pass verifications
We will need additional diagnostic information from you to investigate. Please submit a request with answers to the below and our team will review.
Date and time when error started
During which step of the flow did you encounter the error
Did this happen during new onboarding or refreshing existing Civic Pass
Did you complete proof of wallet ownership