Your Civic Pass is automatically frozen if it is detected that you are accessing a dApp or DEX to which you’ve connected from a restricted country or IP. Your Civic Pass may be frozen manually by the dApp or DEX to which you were connected if it’s detected that you no longer meet all of the criteria required to access the dApp or DEX. While the Civic Pass is frozen, you won’t be able to execute actions on the dApp or DEX using your Civic Pass.
Restricted countries include:
- United States
If you believe your Civic Pass was frozen in error, please submit a request including your wallet address, and our team will investigate and provide you with feedback.