Your Civic Pass is automatically frozen if it is detected that you are accessing a dApp or DEX with your VPN on, using firewall or proxy settings that obscure your IP, or while you're in a restricted country.
Restricted countries for Civic CAPTCHA Pass, Civic Liveness Pass and Civic Uniqueness Pass include:
Bangladesh and China.
Restricted regions for Civic ID Verification Pass include:
Afghanistan, Bangladesh, Belarus, China, Democratic Republic of Congo, Donetsk People's Republic (DNR), Iran, Iraq, Libya, Luhansk People's Republic (LNR), North Korea, Russia, Syria, Cuba, Russia, Sudan, and South Sudan.
If your Civic Pass(es) was frozen because you're using a VPN, please contact our support team and provide us with your wallet address so we can unfreeze your Civic Pass(es).
If your Civic Pass was frozen because you're in an unsupported region, you can contact us when you're no longer in an unsupported region so that we can unfreeze your Civic Pass(es).
Your Civic Pass may be frozen manually by the dApp or DEX to which you were connected if it’s detected that you no longer meet all of the criteria required to access the dApp or DEX. While the Civic Pass is frozen, you won’t be able to execute actions on the dApp or DEX using your Civic Pass. You can contact the dApp or DEX for assistance in these instances.