Your Civic Pass may automatically be frozen if:
-
You're using a VPN, firewall, or proxy set to an IP that's in an blocked region: Bangladesh or China.
- Your IP address is detected as being in an blocked region: Bangladesh or China.
If your Civic Pass was frozen because you're using a VPN, firewall or proxy set to a restricted region, Pease email us at support@civic.com or create a ticket at #contact-us on Discord so we can unfreeze your Civic Pass(es). Please make sure to provide us with your wallet address, blockchain, Civic Pass type, website and a description of the issue you're experiencing.
If you're currently located in an unsupported region, your Civic Pass(es) will stay frozen until you're no longer in an unsupported region. Thereafter, you're welcome to contact us via email us at support@civic.com or create a ticket at #contact-us on Discord so we can unfreeze your Civic Pass(es). Please make sure to provide us with your wallet address, blockchain, Civic Pass type, website and a description of the issue you're experiencing.
In some cases, a dApp or DEX may manually freeze your Civic Pass if it detects that you no longer meet the criteria for accessing their platform. While your Civic Pass is frozen, you won’t be able to perform actions on the dApp or DEX that require verification.
If this occurs, please reach out to the website, app or dApp support team directly for assistance.