If you are not able to locate Civic Wallet on the App Store or Google Play, it could be due to your location. Due to international regulations, Civic Wallet is unsupported in the following countries:
Unsupported Countries: Document Verification
Due to Office of Foreign Assets Control (OFAC) restrictions, Civic Wallet is unsupported for nationals and residents of the following countries: Cuba, Iran, North Korea, South Sudan, Sudan, and Crimea region of Ukraine.
Unsupported Countries: Sending and Receiving Crypto
Nationals and residents of the following countries are restricted from creating a crypto account in Civic Wallet: Afghanistan, Algeria, Bangladesh, Belarus, Bolivia, Burundi, Cambodia, Central African Republic, China, Cuba, Democratic Republic of the Congo, Egypt, Eritrea, Haiti, Iran, Iraq, Ivory Coast, Laos, Lebanon, Liberia, Libya, Morocco, Myanmar, Nepal, North Korea, Pakistan, Russia, Somalia, South Sudan, Sri Lanka, Sudan, Syria, Crimea region of Ukraine, Vietnam, Yemen, and Zimbabwe.