What should I do if I believe I've been the victim of identity fraud?
Before you worry about claims, stop any additional misuse of your identity. If you've received an alert, call the company indicated in the alert message to get more info on why the alert was generated. Once you're confident that the activity is fraudulent, get in touch with our fraud support via our master support line at 1-855-672-4842. Experts will be available 24/7 to walk you through the steps of identifying and remediating fraud.
By acting quickly, you should be able to shut down any fraudulent activity with little to no cost to yourself, and a claim may not even be necessary. If there are going to be costs, be sure to save receipts and records of your activity.
I have a claim, what's next?
Review the terms and conditions of your specific policy by visiting the insurance tab on your Civic account. Then contact our insurance provider via our master support line at 1-855-672-4842. There may be a small delay while our provider confirms your membership details with us. Once that's done, you should receive the necessary paperwork in the mail.