If you are seeing an "Action temporarily unavailable" error when trying to get a Civic Pass, it means you have made too many verification attempts in a short period of time when trying to get your Civic Liveness Pass, Civic Uniqueness Pass and/or Civic ID Verification Pass.
If you see this error:
- Please wait at least 5 minutes before trying again.
- Make sure you carefully follow the instructions on the screen when retrying your video selfie.
If you continue seeing this error after waiting and retrying, please wait a few hours and try again later.
If the issue continues even after a longer wait (for example, after 24 hours), please submit a request at the top of this page, or create a ticket at #contact-us on Discord. Please make sure to provide us with your wallet address, blockchain, Civic Pass type, website and a description of the issue you're experiencing so we can take a closer look at this for you.