If you got your Civic Pass(es) issued but you can't use them, for example, they aren't visible on https://civic.me or you can't access the platform you're trying to use, it's likely that your Civic Passe(s) was issued on a testnets (like Sepolia) or while in developer mode. Any passes issued on testnets or devnet are for testing purposes only and not subject to pointss.
To be able to access and view your Civic Pass(es), it needs to be issued on a mainnet blockchain (like Ethereum). Please double-check that your wallet is connected to mainnet and then restart the process to get your Civic Pass issued correctly.
If you continue to experience issues, please email us at support@civic.com or create a ticket at #contact-us on Discord. Please make sure to provide us with your wallet address, blockchain, Civic Pass type, website and a description of the issue you're experiencing so we can take a closer look at this for you.