If you're seeing this error message, it's because an issue has been detected with your IP address,
To solve this error, try the following:
1. Wait 1 hour and try again
2. Try a different wi-fi connection
3. Try using your mobile data by going through the process of getting your Civic Pass on your phone and/or using it to hotspot your PC
If you've tried all of these troubleshooting methods repeatedly but you're still experiencing issues, please reach out to our support team with your wallet address so we can look into this for you.