To resolve this issue, please try the following:
1. If you're using your desktop and mobile device, make sure that they are on the same IP i.e. they should both be using the same Wi-Fi network or both be using the same mobile data network.
2. If you're using only mobile or using only desktop, make sure that you stay on the same IP throughout the whole process. This means that if you start the process on a Wi-Fi network, stay connected to that same network for the whole process of getting your Civic Pass issued; or if you start the process on a mobile data network, stay connected to that same network for the whole process of getting your Civic Pass issued.
If you're seeing a session expired error, it means:
1. You exceeded the time limit to scan the QR code or access the video selfie link, or
2. You exceeded the time limit between completing your video selfie and paying the fees
To resolve this, please try again and make sure not to delay at any point of the process so you can get your Civic Pass issued.
If you experience any further issues, please create a support ticket and provide our team with your wallet address so we can look into this for you.