If you’re using an EVM wallet (Polygon, Arbitrum or XDC), you won't be able to issue a Civic Pass to your wallet via civic.me at this time. Instead, go to https://getpass.civic.com/ to get your Civic Pass issued. Alternatively, you can get a Civic Pass issued to your Solana wallet via civic.me.
If experience any issues getting your Civic Pass, please let us know by creating a support ticket and providing us with your wallet address and screenshots of any error messages that you see.