Civic CAPTCHA Pass and Civic Liveness Pass expire after 30 days. Civic Uniqueness Pass expires after 90 days and Civic ID Verification Pass expires after one-year after issuance or upon the expiry of your identity document, whichever date comes sooner.
This expiration system helps protect users and dApps as an anti-fraud measure. To refresh an expired Civic Pass, go to the platform website you got them issued on or you can go directly to https://getpass.civic.com and follow the on-screen prompts. Please make sure your wallet has sufficient funds to cover the fees.
If you have any questions, please feel free to contact us via email at support@civic.com or create a ticket at #contact-us on Discord. Please make sure to provide us with as much relevant information as possible, including but not limited to your wallet address, blockchain, Civic Pass type, website and a description of the issue you're experiencing so we can help you.