If you're seeing the error message below, it means:
For All Civic Pass Types:
You may be experiencing one of the following:
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You’re using a VPN, proxy, or firewall that obscures your IP address, OR
- Your IP address or identity document originates from an unsupported region.Civic currently does not support users from the following countries and territories:
Afghanistan, Bangladesh, Belarus, Burundi, Central African Republic, China, Cuba, Democratic Republic of Congo, Iran, Iraq, Lebanon, Libya, Myanmar, Nicaragua, North Korea, Russia, Somalia, South Sudan, Sudan, Syria, Venezuela, Yemen, Zimbabwe
Additionally, the following regions of Ukraine are unsupported:
Crimea/Sevastopol, Donetsk People's Republic, and Luhansk People's Republic
Project-specific requirements
Civic offers a variety of Civic Pass types based on each project’s verification requirements. Please refer to the Self-Declaration presented by the dApp or provider to confirm whether you meet the criteria for obtaining a specific Civic Pass.
For Civic CAPTCHA Pass only:
If you are not using a VPN, firewall, or proxy, and you are not located in an unsupported region:
It’s likely due to a low CAPTCHA score from multiple attempts in a short amount of time. Please wait a few hours before trying again. If you're still having issues after waiting and retrying, please try the following troubleshooting steps:
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Clear your browser cookies and try again
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Ensure your web browser is up to date
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Confirm your browser extensions are correctly installed
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Try a different web browser
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Try a different Wi-Fi or mobile data network
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Try a different device
If you still need help, please email us at support@civic.com or create a ticket at #contact-us on Discord .