If you’re seeing the error in the screenshot above, it means either:
1. You’re making use of a VPN
2. Civic CAPTCHA Pass, Civic Liveness Pass and Civic Uniqueness Pass: Your IP seems to be from one of the following countries that we currently don't support: Bangladesh, Cuba, Iran, Syria, China, Russia, North Korea, Sudan, South Sudan, and Belarus
If you’re not using a VPN and you’re not currently connecting from a country we currently don’t support, then try the steps below:
1. If you're using a VPN, turn it off
2. Check that your web browser is up to date
3. Check that your browser extensions are installed correctly
4. Clear the cache on your web browser and try again
5. Try using a different web browser
6. Try using a different Wi-Fi or data network
If you still continue to experience issues after trying all 6 tips above, please create a support ticket and provide us with your wallet address(es) so we can look into this for you.